Privacy policy

Last updated: 24 October 2026

Who we are

Danbi Sleep, a trading name of Mustafa Eltayeib (sole trader), is the controller of personal information collected through danbisleep.com.

Contact: hello@danbisleep.com
Address: 142 Trafalgar Street, Ashton-under-Lyne, OL7 0HN, United Kingdom

Our store is hosted by Shopify.

Information we collect

Your name, email address, telephone number, billing address and delivery address.
Order details, payment status, transaction references, sleep trial and return information.
Gift messages you add to an order.
Information you provide when contacting us.
Account details, if you create an account.
Device, browser, IP address and website interaction information, including through cookies where applicable.

Payment details are handled by our payment providers. Please never email us your card details.

Why we use information

To process payments, fulfil orders, provide delivery updates and handle sleep trial refunds and returns. Lawful basis: performance of our contract with you.
To respond to enquiries and resolve complaints. Lawful basis: contract or our legitimate interest in providing customer support.
To prevent fraud, including misuse of the sleep trial, and protect our store. Lawful basis: our legitimate interest in running a secure business.
To keep records and meet legal obligations. Lawful basis: legal obligation.
To send marketing and use advertising technologies where legally permitted. We ask for consent where required and you can withdraw it at any time.

Who receives information

We share necessary information with service providers that help run the store, including Shopify, payment providers, our email provider (Zoho), our sourcing and fulfilment partner, and delivery carriers. Our fulfilment partner receives your name, delivery address, telephone number and order details to arrange dispatch and delivery.

Where you consent, or where otherwise permitted, information is shared with analytics and advertising providers such as Google, Meta and Microsoft Clarity.

We may also disclose information where legally required or necessary to establish or defend legal claims.

Shopify

Shopify processes information to host and operate our store and may process some information for its own purposes under its privacy notice. See Shopify's privacy policy and Shopify's privacy portal.

International transfers

Our providers may process information outside the UK, including in China for order fulfilment. Where a transfer requires safeguards under UK data protection law, we put an appropriate lawful transfer mechanism in place. Contact us for details.

Cookies and advertising

We use cookies needed for the cart and checkout. Optional analytics and advertising technologies are used only after consent where required. You can manage choices through the cookie controls on the site and your browser settings. Declining them does not stop you placing an order.

Marketing

You can unsubscribe from marketing emails using the link in any email or by contacting us. We may still send essential order, delivery and customer service messages.

Retention

We keep information only as long as needed for the purposes above, including order support, legal record keeping and resolving disputes.

Your rights

You may request access, correction, deletion, restriction or portability of your information, or object to certain processing. Where we rely on consent, you can withdraw it at any time. Email hello@danbisleep.com to exercise your rights. We may ask for proportionate identity checks.

You can complain to the UK Information Commissioner's Office at ico.org.uk.

Security

We take appropriate measures to protect personal information. No online service can guarantee absolute security.

Children

Our store is intended for adult customers. We do not knowingly collect children's information for marketing.

Updates

We may update this notice as our operations change. The latest version and date will appear here.